You may cancel an order free of charge while it is still in “processing” or “confirmed” status and has not been handed to the carrier, subject to seller-specific cut-off times.
Once shipped, cancellation is not usually possible; you may refuse delivery or use the return process after receipt, according to our Return Policy and seller terms.
Custom, pre-order, or made-to-order items may not be cancellable after production starts. This will be disclosed at checkout.
Approved cancellations are refunded to the original payment method within the processing times of banks and payment providers.
Use the cancel option in your account order details or contact customer support with your order number. You will receive email confirmation of cancellation.
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