Customer Return Policy

All return, refund, and cancellation requests are managed by SINARRA TECHNOLOGIES PRIVATE LIMITED in accordance with the policies described below.

We want customers to shop with confidence on 3rdPlanett. This Customer Return Policy explains how returns, exchanges, and related refunds are handled for eligible orders placed through our website and mobile applications. Specific vendors may publish additional conditions on product pages where permitted by law.

Unless stated otherwise on the product page or order confirmation, customers may request a return within the return period displayed at the time of purchase, typically within 7 to 14 days from delivery for eligible items.

Eligible items must generally be unused, undamaged, and returned in original packaging with tags, accessories, and invoices where applicable. Items that may be non-returnable include perishable goods, personalised or made-to-order products, digital goods, hygiene-sensitive products, and items clearly marked as non-returnable at checkout.

Customers may initiate a return from the order history section of their account or by contacting customer support at support@3rdplanett.com with the order number and reason for return. Approved returns may require use of a designated return label or pickup process provided by the vendor or logistics partner.

Returned products may be inspected before approval. Once a return is accepted, refunds are typically issued to the original payment method within the processing timelines of banks and payment partners. Shipping charges may be non-refundable except where required by law or explicitly stated otherwise.

If you receive a damaged, defective, or incorrect item, report the issue promptly with supporting photographs and order details. SINARRA TECHNOLOGIES PRIVATE LIMITED will work with the vendor and logistics partner to arrange replacement, re-delivery, or refund as appropriate.