Vendor Privacy Policy

3rdPlanett, operated by SINARRA TECHNOLOGIES PRIVATE LIMITED, respects your privacy and is committed to protecting your personal information. This policy explains how information is collected, used, stored, and protected when you access our website and mobile applications as a vendor or seller.

This Vendor Privacy Policy applies to individuals and businesses that register, operate a shop, or otherwise sell products or services through 3rdPlanett.

We may collect and process the following vendor-related information:

• Business and contact details, including proprietor or authorised representative information.
• Identity, address, and verification documents required for onboarding and compliance.
• Bank account, UPI, or payout details for settlement processing.
• Shop profile, product listings, pricing, inventory, and performance metrics.
• Tax identifiers such as GSTIN, PAN, or other statutory registrations where applicable.
• Order, refund, dispute, and communication records with customers or platform teams.
• Device, login, and activity logs related to vendor panel usage.

SINARRA TECHNOLOGIES PRIVATE LIMITED uses vendor information to:

• Onboard, verify, and manage seller accounts.
• Operate the marketplace and display vendor listings to customers.
• Process orders, settlements, commissions, refunds, and chargebacks.
• Conduct risk, fraud, and compliance reviews.
• Meet tax, accounting, audit, and payment-gateway KYC obligations.
• Provide seller support, training, and operational communications.
• Improve vendor tools, analytics, and platform security.

We may disclose vendor information to customers where necessary to fulfil orders (for example, shop name, dispatch details, or return instructions), to payment and banking partners, logistics providers, auditors, technology vendors, and government authorities when required by law. Vendors must also comply with applicable privacy laws when handling customer data received through orders.

Vendor records are retained for the duration of the business relationship and as required for legal, tax, and regulatory purposes. We apply appropriate security measures to protect sensitive business and financial information processed through 3rdPlanett.

Vendors must provide accurate information, maintain the confidentiality of account credentials, and process customer personal data lawfully and only for order fulfilment and related customer service. Misuse of customer data may result in account suspension or termination.

For privacy-related requests concerning your vendor account, contact us at support@3rdplanett.com or through the seller support channel available in your vendor dashboard.