Customer Privacy Policy

3rdPlanett, operated by SINARRA TECHNOLOGIES PRIVATE LIMITED, respects your privacy and is committed to protecting your personal information. This policy explains how information is collected, used, stored, and protected when you access our website and mobile applications.

By registering, browsing, or purchasing on 3rdPlanett, you acknowledge that you have read and understood this Customer Privacy Policy.

We may collect the following categories of information when you use 3rdPlanett as a customer:

• Account and identity details such as name, email address, mobile number, and login credentials.
• Delivery, billing, and communication addresses.
• Order history, transaction references, and customer support interactions.
• Payment-related references processed through authorised payment partners (we do not store full card or UPI credentials on our servers).
• Device, browser, IP address, app usage logs, cookies, and analytics data.
• Location information where required for delivery or fraud prevention, subject to your device permissions and applicable law.

SINARRA TECHNOLOGIES PRIVATE LIMITED uses customer information to:

• Create and manage your account and authenticate access.
• Process orders, payments, refunds, and delivery arrangements.
• Provide customer support and respond to enquiries or disputes.
• Prevent fraud, abuse, and unauthorised transactions.
• Improve platform performance, security, and user experience.
• Send service-related notifications such as order updates and account alerts.
• Comply with legal, regulatory, tax, and payment-gateway obligations.
• Send marketing communications only where permitted by law and subject to your opt-out preferences.

We may share limited personal information with:

• Vendors and sellers, to fulfil orders and manage returns.
• Logistics and delivery partners.
• Payment gateways and financial service providers such as Cashfree, Razorpay, PhonePe, PayU, and banks.
• Technology, hosting, analytics, and customer-support service providers under contractual confidentiality obligations.
• Regulators, courts, or law-enforcement agencies when required by applicable law.

We do not sell your personal data. Third parties may process data only for the purposes described in this policy or as required by law.

We retain personal information only for as long as necessary to provide services, resolve disputes, enforce agreements, and meet legal or regulatory requirements. We implement reasonable technical and organisational safeguards, including access controls and secure transmission methods, to protect customer data against unauthorised access, alteration, or disclosure.

Subject to applicable law, you may have the right to request access, correction, updating, deletion, restriction, or portability of your personal information, or to withdraw consent for certain processing activities. To exercise these rights, contact us at support@3rdplanett.com.

Our website and mobile applications may use cookies, pixels, and similar technologies to maintain sessions, remember preferences, analyse traffic, and improve functionality. You may manage cookie settings through your browser or device, although disabling certain cookies may affect platform features.

We may update this Customer Privacy Policy from time to time. The revised version will be published on this page with an updated effective date. Continued use of 3rdPlanett after changes constitutes acceptance of the updated policy where permitted by law.