Refunds protect customers when orders are cancelled, returned in line with policy, or not as described. Sellers are expected to cooperate with legitimate refund decisions.
When a refund is approved, we may debit your seller balance or offset future payouts. The amount may include item price, tax, and sometimes shipping, per platform rules and law.
If you disagree with a refund decision, follow the dispute process in the seller centre and provide evidence (tracking, photos, messages) within the stated deadline.
Payment chargebacks are handled per card network rules. You may be asked for documentation; repeated chargebacks can affect your account standing.
We may temporarily hold payouts related to open refund or dispute cases until resolution.
Refund rules may be updated; sellers will be notified of material changes through dashboard notices or email.
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