Vendor Refund Policy

All return, refund, and cancellation requests are managed by SINARRA TECHNOLOGIES PRIVATE LIMITED in accordance with the policies described below.

This Vendor Refund Policy explains how refunds are initiated, approved, and settled between customers, vendors, and the 3rdPlanett platform.

Refunds may be issued when orders are cancelled in accordance with policy, returned within the approved return window, not delivered, materially not as described, or otherwise eligible under platform rules and applicable consumer protection law.

When a customer refund is approved, the corresponding amount may be deducted from the vendor settlement balance or offset against future payouts. The adjustment may include item price, applicable taxes, and shipping components as determined by platform policy and the nature of the refund.

Vendors who disagree with a refund decision must follow the dispute process available in the seller panel and provide supporting evidence such as proof of dispatch, delivery confirmation, product images, or customer communication within the stated deadline.

Payment chargebacks and reversals initiated by banks or payment networks are handled according to the rules of the relevant payment partner. Vendors may be required to submit documentation, and repeated chargebacks may affect account standing.

SINARRA TECHNOLOGIES PRIVATE LIMITED may temporarily hold vendor payouts related to open refund, return, or dispute cases until the matter is resolved.

We may update this Vendor Refund Policy from time to time. Material changes will be communicated through the seller dashboard or registered vendor contact details.